BB Sapa Resort & Spa - Formerly Victoria Sapa Resort & Spa

The staffs at the reception lobby are most helpful and also provide great customer service. I would like to mention a special thank you to a reception Staff - May (hope i get her name right). Not only did she provide great help and advice on where to travel around for sight see, she even pay meticulous attention to pre-emp our needs, like preparing the Hotel buggy for my family of six to pick us up from the hotel Swimming pool complex to return to hotel main lobby, so that we can be on time for our transport back to Railway Station. The hotel rooms (we had the Family Suite and the Deluxe rooms) are all cleaned and well equipped. Hotel breakfast also has a good spread.

The breakfast was tasty - we always appreciate having an "omelette guy!" And the view at breakfast was outstanding. The view from our third floor room was also fabulous! The staff was able to give us good information regarding the sights we had chosen to see. We were able to be served a delicious lunch outside to enjoy the natural surroundings as well as the food. The room was of regular size and had a balcony. Although it seems hard to believe, the property does have views of the mountains, lake and city. And we enjoyed sitting at the lobby fireplace in the evening.

Great location. Staff at reception was very polite and attentive throughout my stay. Despite the age of the hotel, it was well maintained.

The property was so beautiful, gorgeous art and sincerely great staff (The Best). The views were so beautiful. The Hotel cleaning was impeccable. The Breakfast was so inviting and delicious and plentiful. All staff treated us with help and utmost respect. A family of three with two rooms, we loved our stay.

Location Helped organise a private car with a driver to discover touristy spots outside of Sapa A charm to the hotel dating back to the last century